Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! changing phone

I know I'm probably asking a stupid question if I go into Tesco and buy a phone can i put my o2 sim card in and won't change a thing on my sim only contract

Resolved! Setting limits on bills

Hi does anyone know how to set limits on call charges or even notifications when call costs go over a certain amount?

Resolved! New SIM

My contract with O2 for my Samsung Galaxy smartphone finished in March. I've finally got around to looking at my options and checking how I used data. I'm keeping my phone but changing to a Pay monthly 30 day contract for £9.50 a month. I've just rec...

International calls

I am currently in Florida and have a monthly payment account but my phone does not work up pick up another local provider, need help please?

Resolved! I need my bills from 2007

Hi there is it possible to get a copy of some of my bills from 2007? I have checked in My O2 n can't find how to do it anywhere. Any help wud b greatly appreciated xxxx

Resolved! Canceling contract after Contract has expired and now got a PAC code

Hi, I have read the online guides which are all extremely helpful as well as all the other threads, however its still not completely obvious as to what Im trying to find out. Basicly, My contract has just ended and was due for a free upgrade however ...

Resolved! Ludicrous bill!!!

I am on the £10.50 per month tariff, the most this has ever been is around £17. I now have a bill for £116+. After chatting on-line with a customer services rep 2 weeks ago I was told their system doesn't fail and this must be correct!!! I asked that...

Resolved! Cost to text a UK 07 Number in Spain

Hi, I have been texting Spain for the last week and I was wondering how much it cost? Nothing has appeared in my O2 app or billing page. The two numbers are 07 UK based phones (one is EE and the other is Vodafone). Thanks,Em

Resolved! Cancelling contract and requesting PAC code

Just been onto live chat to cancel my contract by giving 30 days notice which takes me up until end of contract agreement. Asked for PAC code and was told there would be an additional charge for this even though payment in full for 24 month contract ...

Resolved! Viewing recent charges but for non chargeable calls

How to view my non chargeable calls on recent charges

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