Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 pay mobile broadband new tariffs

As o2 have stoped the data roll over and said the tariffs are changes any one know what they are on payg mobile broadband on o2? Many thanks

Resolved! anyone successfully managed to unlock their phone?

I've been using the following page: https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form I've tried four times now, and they keep sending me unhelpful text messages telling me I've failed the security questio...

No longer with O2, still got a Bill and O2 won't unlock my phone.

I used to be on O2 Refresh Contract, was paying through the nose for virtually nothing in return. So when the network in my area went down for 4 weeks, we all opted to leave O2 and go to Three where we're paying less for a lot of great rewards. I pai...

Resolved! REPLACEMENT PHONE WHILE PHONE BEING REPAIRED?

Title says it all really, looking at getting my iPhone repaired via 02 insurance, but do I get a replacement phone in the meantime, what type of phone will it be and do I have the same number?Thanks

Resolved! cancellation of the contract from abroad

Hi I would like to cancel my contract. I am not in England at the moment and don't intent to come back anytime soon. My contract should have been expired in april but it seems o2 has renewed it without my consent. I haven't been in England since Sept...

upgraded contract shows new number

Hey i was wondering is someone can help me. I upgraded my contract last night, got it delirvered to nearest store and they gave me a new sim as this phone required a nano sim. But i seem to have a new number which hasnt upgraded to my old one since 1...

4445 rip off

OK - it's only 25p, but how many people fall for it.I get a standard text from O2 saying I can opt out from my bolt-on by calling 4445. I do that - get charged 25p - then select the menu item for bolt-ons, which tells me to call 4444 - which is free!...

Resolved! Keep My Number LOL

I recently switched from pay as you go to pay monthly. The new SIM had a different number so I fileed in the form online at keepmynumber. you would think as I have been withO2 for at least 10 years it would be straightforward. NOT AT ALL!!!! I am sti...

poor customer service advice / response S

I inadvertently blocked my voice mail yesterday about 5pm I called customer services I was told to text "reset" to 802901 I was told I would be sent a code to reactivate my voicemail I calledd customer services again to check this and was told it wou...

Resolved! 4g wifi

I need 100gb of 4g Mifi from O2 is that possible and if so what cost? I'm wth Ee currently and looking to change. I've tried O2 Chat and frankly it's about as useful as Percy Thrower to hand gliding. So if anyone in the O2 community is in the know pl...

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