Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Trying to SIM swap... wont work.

Hi there. Have purchased a new phone from CPW on contract with O2. I would like to transfer my existing number to this new contract. First I tried SIM swap online - enter my existing number, enter text code, enter new SIM serial, but keep getting the...

Three to buy O2 in the UK

Dear O2, A number of newspapers reported yesterday that Three is buying O2 in the UK. It would be much appreciated if you could confirm that the news reports about the acquisition are true and Hutchinson Whampoa (a.k.a. Three) is buying O2 and when t...

changing contract

my current O2 refresh contract has just finished and i have just signed up to a new O2 cotract through carephone warehouse. I would like to know how i go about ending my current contract and transferring my number over to my new contract?

Resolved! Ending a Contract and Using the Sim in a Different Phone

I currently have a HTC One (M7) on O2 Refresh. My 24 month contract ends in a few weeks. Once it ends my bill will go down from £22 per month to £12 per month. I would like to keep my contract rolling so I can stay on the same plan but buy a new phon...

Resolved! VERY high bill! Pay in segments?

Hello! I spent a short time in USA this month and have been charged for using my mobile at that time. The bill is more than I can afford in one month and was hoping I could pay this over two months? Is that possible? Has anyone done that before?

useless customer service

My daughter lost her phone last month, the latest in a long line. 02 barred the device and SIM and sent a new one, which I dispatched to her in Wales, where she is working for the summer. It took her a few weeks to organise a replacment phone, and sh...

Resolved! Cap usage

Can i restrict my son going over his 500 minutes contract? Any advice would be great thanks

disconnected from outgoing texts and calls

My dad passed away on the 2nd June, and I had a lot to think about. I knew my bill was due but I had to stay down near my family to help sort arrangements, so spent more then I meant to. I did ring o2 to tell them my payment would be late and they sa...

Resolved! Part-Exchange phone against remaining contract fee?

Basically, as the title says; am I able to part-exchange my current phone against the remaining amount on my contract? My iPhone 5 is valued at £90 (acording to O2 - a bit cheap in my opinion) and my outstanding balance is £100.Could I upfront pay wi...

Resolved! my account

I still have 8 months left of my SIM monthly contract so I want to transfer my contract to my daughter's number and keep my own number to go to another network as I have been given a better deal, I have my puk code but I know as soon as I give it to ...

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