Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

o2 have messed up my bill once again

Hi everyone need advice here.o2 messed up my account back in june,then sent me an astronomical bill.Was told it was all resolved and it will be cleared by o2 customer services and the complaints team.My bill has arrived and once again i owe out money...

Resolved! Which Tariff Cheapest? Won't be Using iPhone But Wish To Keep Active

My current pay monthly tariff has now ended (my own iPhone) but I'm working overseas for the next year and want a tariff just to keep the phone active 'til I get back home. Overseas I'll be using the Company's phone. Is Pay & Go best for this? Do I h...

Resolved! Is O2 the worst company for customer service?

Terrible support - simple question - to link two accounts - but unable to get a solution. Takes ages to talk to someone then all they do is send you an out of date youtube clip and you've no alternative but to lump it or rejoin the queue. Worst custo...

Resolved! Pay By Mobile

Just had an online chat with O2 customer service and ended it frustation. The person was totally clueless!!! I'm paying £30 via Boku and I get message: "Sorry, you've reached your O2 spend limit. This payment would take you over that limit. Please tr...

Resolved! change bank details

Hi I can't seem to figure out how to change my bank account details. I have downloaded the O2 app and created a 4 digit pin and that take me to my account but I can see where it says I can change my bank details

02 show no loyalty to long term customers which is so wrong

23444

Data sharing

I have two phones on the same account, both on a sharing tariff but they can't share each other's data, how do I go about setting this up as I can't find anything on my O2?

Data allowance and a merged account

Hi I have three phones under my name with O2. One for me (the first to come to O2), my daughters (the second), my son's (the third and the most recently added one). When I added my daughters all was fine no issues. My sons was added and somehow they ...

Resolved! Hey all

Just a quick question is it possible to have my tariff changed to a more affordable one. My phone was taken out last year and i also had a tablet out early on this year the thing is my situation is going to be changing and i dont think im going to be...

Resolved! sim swap

I received my new phone at 1pm today and arranged the sim swap (keeping the same number). My old phone says no signal and new phone has full signal, but I'm only getting texts come through to my old phone? I can text and call from my new phone and th...

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