Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International charges

I have the o2 international bolt on yet i have still managed to accumulate a bill of £30 i notice the charges were £9.10 for text messeges and the rest on calls Now while i was away in Turkey i mainley used imessge via wifi, i probably sent 15-20 tex...

Resolved! Oops, your order hasn’t been submitted.

trying to buy myself a galxy s4 and this comes up at the last hurdle.. any ideas?my card number is correct and i have more than enough in the bank etc

Resolved! Text From Isle of Man - Now costs extra

I would like to know when the change was made that texts made while in the Isle of Man would incure charges outside of your bundle minutes. They havent in the past. I am only talking about a couple of quid, but surely I should be notified of this cha...

Resolved! Can't update credit card details

I've not been able to update the expiriy date on my pay and go credit card on the O2 website for auto topup - all I get is a message "oops something has gone wrong". Its been like this for 6 months now, and almost ever month I've phoned O2's customer...

Resolved! text messages that I send often take hours to get there

It often takes my texts messages many hours to reach the person, sometimes as many as 12. Likewise it can take as much time for messages to reach me. As my contract is almost up (I am eligible for a new phone already), I have to consider changing fro...

Resolved! Not receiving texts

Currently using a Xperia Z and since about 6:30pm i've not been able to receive texts from other numbers, but i can send them out. Really not happy about this i've texted Active to 2020 and still unable to receive texts.

Resolved! Pay go go International charges

Hi, I have bought O2 SIM this morning (with two top ups of 10 pounds each) and converted it to Pay go go international SIM by calling 4444. I called Canada 2-3 times for total of 10 minutes; to my surprise my balance is now o.99 pounds. As per posted...

Resolved! unused credit

what happens to my unused credit from my Pay as you Go account when/if I decide to leaveO 2. Can I use it to pay my broadband-homeline bill?

Resolved! Bill is higher then stated by the contract?

My phone bill is £37 quid a month however i'm being charged £44.68 a month? any help?

Resolved! Calling/Texting from UK to mobile outside of europe

Hi. I am on a monthly contract with inclusive any network minutes and unlimited texts. My question is if I am to call or text a non uk mobile number outside europe, (when i am in the uk) will I be charged or will it be included in my deal? I know if ...

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