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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! VERY high bill! Pay in segments?

Hello! I spent a short time in USA this month and have been charged for using my mobile at that time. The bill is more than I can afford in one month and was hoping I could pay this over two months? Is that possible? Has anyone done that before?

useless customer service

My daughter lost her phone last month, the latest in a long line. 02 barred the device and SIM and sent a new one, which I dispatched to her in Wales, where she is working for the summer. It took her a few weeks to organise a replacment phone, and sh...

Resolved! Cap usage

Can i restrict my son going over his 500 minutes contract? Any advice would be great thanks

disconnected from outgoing texts and calls

My dad passed away on the 2nd June, and I had a lot to think about. I knew my bill was due but I had to stay down near my family to help sort arrangements, so spent more then I meant to. I did ring o2 to tell them my payment would be late and they sa...

Resolved! Part-Exchange phone against remaining contract fee?

Basically, as the title says; am I able to part-exchange my current phone against the remaining amount on my contract? My iPhone 5 is valued at £90 (acording to O2 - a bit cheap in my opinion) and my outstanding balance is £100.Could I upfront pay wi...

Resolved! my account

I still have 8 months left of my SIM monthly contract so I want to transfer my contract to my daughter's number and keep my own number to go to another network as I have been given a better deal, I have my puk code but I know as soon as I give it to ...

Resolved! Contract renewal date

Because of my contract renewal date bring 30th May 2015, I can just leave and try a new supplier, ? Just sick of all the network problems and no answer or solutions, DN14 7, AREA

Resolved! Accessing voicemail from Greece

I would just like to thank O2 for spoiling at least a day of my holidays. Despite having used 901 from a number of countries in the past the system decided that my number was not permitted to use the service. 6 calls and 2 hours of stress later the o...

10 days to refund

So, told by O2 that it would take up to 10 days to get a final bill refund! Why in the era of 2 hour faster payments does it take 10 days to get a refund? Maybe I'll wait 10 extra days to pay the bill on my other phone. O2.....quick to take your mone...

Phone not returned from repairs

So, I took my Samsung S3 mini in to the O2 store to be repaired. I had taken it in several times and each time it was first suggested that I buy a new phone (phone broken and under warranty? No, I won't buy a new one thanks, you will fix this one) an...

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