Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not receiving texts

Currently using a Xperia Z and since about 6:30pm i've not been able to receive texts from other numbers, but i can send them out. Really not happy about this i've texted Active to 2020 and still unable to receive texts.

Resolved! Pay go go International charges

Hi, I have bought O2 SIM this morning (with two top ups of 10 pounds each) and converted it to Pay go go international SIM by calling 4444. I called Canada 2-3 times for total of 10 minutes; to my surprise my balance is now o.99 pounds. As per posted...

Resolved! unused credit

what happens to my unused credit from my Pay as you Go account when/if I decide to leaveO 2. Can I use it to pay my broadband-homeline bill?

Resolved! Bill is higher then stated by the contract?

My phone bill is £37 quid a month however i'm being charged £44.68 a month? any help?

Resolved! Calling/Texting from UK to mobile outside of europe

Hi. I am on a monthly contract with inclusive any network minutes and unlimited texts. My question is if I am to call or text a non uk mobile number outside europe, (when i am in the uk) will I be charged or will it be included in my deal? I know if ...

Resolved! Can I not use my bundle minutes to check my voicemail?

I recently switched to O2, I transfered my number and everything. I'm trying to check my voicemail or set it up or something, so I call the number and it forwards me to the top up service. I already topped up £10 the other day and used it to buy a bu...

Resolved! Final Bill

Hey, I have recieved my final bill but when i try to pay it through my 02 it has no record of the mobile number and won't let me pay. I also tried using the automated line but when i enter my old number it doesn't recognise it.Has this happened to an...

Entering "Premium" rate text competitions off the telly

Topic. I've entered competitions on TV before from Britain's Got Talent, X Factor and stuff, but they always say "texts cost £1.53 plus standard network rate", I have unlimited texts on my O2 contract tariff, are these included or still charged? I do...

Resolved! Samsung unlatching code

Does anyone know how long O2 take with Samsung unlatching codes? I requested mine on the 17th. On the 23rd they told me they would have it that day. It didn't arrive and they forwarded the request to a 'support department'. I was then assured I would...

Resolved! Charged to call the police (101) despite Unlimited Tariff

Maybe it's common knowledge to some, but it was a surprise to me. I was trying to be a good citizen and recently called 101 to report some anti-social behaviour to the police. I just received my bill and O2 charged me 12ppm for the call. Do they char...

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