Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying part of your bill early

Hi,I believe I have a simplicity sim with a bolt on of unlimited minuets, unlimited text, and 1gb of data but as I am on holiday in the states I was wondering if it is possible if I could pay part of my bill now and then pay the rest when I got back ...

Resolved! Can I reduce my tariff?

Topic. I currently get 600 miunutes per month on a £12 a month tariff, can I possibly reduce this as out of 600 minutes I only ever use about 2 hours worth of calls in a montbh (120 minutes). If I want to change my tariff, do I ask in an O2 shop or r...

Conflicting Data Usage

Hello please help I'm confused I have a Samsung S3 and I am getting a warning in my notification about data usage but when I go to O2 I have used only 1% of my data usage allowance. What is happening !!!!!

Resolved! Random bill charge

When I send a blank text to 21202 it says I have been charged £40 in my recent charges, it also says this on my O2 app (been charged for calls) but when I go onto the O2 website to check why I have been charged so much it says that I'm not being char...

Resolved! first bill for contract phone?

Hi all. I am hopefully getting my mobile phone on monday or tuesday. I have switched to contract. Does anyone know when my first bill will be?Thanks

Resolved! delaying bill payment by a few days???

Is it possible to delay your bill payment by a few days? I have never missed a payment in my entire 2 year contract, however this month I have started a new job and now have no money until I get paid, is it possible for 02 to delay the payment?? for ...

Resolved! O2 Travel Money back !!! please

HelloI'm sure I was not involved O2 Travel services. I was not text Travelon to 21300.I'm Off my Wi-Fi on the phone. I am not in England 2 months, but now from 14 July every day you charged £1.99 from my top-up mobile , now I don have money and and I...

Why is my bill £52 this month?

Topic. I check my useage regularly on the My O2 app, and my current call charges as of yesterday are around a fiver, and I have around 660 Mb of my 750 Mb data allowance left this month, so why is my bill, on a £27 a month tariff, almost double?! I t...

Resolved! calling abroad

Hi there!I have problem with calls to Germany. My sim is an international, because I am from Poland and all connections with Polish numbers are OK, but now I need also to do some calls to Germany and everything was alright till few days ago. My calls...

Resolved! Continuous loss of signal

I was wondering If I could get some advice on a problem I have.I currently have a Samsung Galaxy Ace and I'm on a pay monthly simplicity. Every day, about 10-20 times (it varies), my phone loses signal (both 2g and 3g) for about 5-10 seconds. Normall...

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