Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 50% off Samsung cases that aren't available!

Hi, i picked up my preordered Samsung Z fold 5 from the Cheltenham O2 shop on Saturday morning and i was going to buy a Samsung slim pen case for it as the girl in the shop said they were half price at the minuite but they didnt have any in stock yet...

Resolved! Replacement sim

Hi there I was wondering if I’d be able to pick up a replacement sim in store?

Call Barring Password

Hi, I have a pay monthly contract and want to activate call barring whilst abroad. However I don't know the 4 digit password and when I put in the standard 0000 or 1234 is says 'Call setting error' 'Network or SIm card error'. Does this mean call bar...

Resolved! 02 tariffs and extras

I changed my tariff yesterday as I kept running out of data. I choose 30gb for £15.99. I already had Disney+ as my extra but I wanted to change it to Amazon music. Amazon wouldn't validate it and said I wasn't eligible for this offer. Now I'm paying ...

VAT Invoice

I contacted O2 3months ago regarding VAT Invoices. And was assured they would be available for my account.Unfortunately I can find no way to print a VAT invoice on 'My O2'I would be grateful if this could be sorted out ASAP

Resolved! Email

I pay diect debit and I have received an email from yous saying you are going to set up a direct debit?

Resolved! Direct Debit

I have received two messages and two 'e' mails today from you saying you are going to set up a Direct Debit with my bank. I already pay by Direct Debit, can you please explain what is going on?

Resolved! Scam or not??

I've received 4 emails over the last couple of days and this morning about O2 stopping the direct debit I've had for 20 or so years and they're opening a new direct debit! I find this very strange. Is this a scam? I've tried to contact O2 to no avail...

Resolved! Contract extended without request

I received an email on Friday notifying me of my contract being extended by a year &this is something I have not requested. Why has this been done?

Unexplained bill, they won't explain but going to send it to collections

Last week I received a letter "reminder... immediate payment required". It mentioned an account number I didn't recognise, and no phone number. I had never received any letter or communication prior to this, so it is untrue for the letter to say "rem...

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