Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keep my number

I called O2 customer service on last week Friday in the evening requesting that I want to keep my old number. The lady I was speaking to filled the keep my number form. She said that transfer would take 24 hours it is now Monday and my old number has...

Complete lack of customer service

I have been an O2 Business customer since November 2008. My account has always been paid by direct debit. This week I have been trying to add an additional connection to my account for a new employee and this has proved to be an absolute catalogue of...

phone trouble at home

I have 3 different phones all o2 which work fine apart from my home where they all keep dropping calls and breaking up when I am talking was fine until 3 months ago .Faulted it to 02 but they say everything is fine and I should come on here for advic...

Resolved! 24month contract expiring in 4 days

Please, i need to inform O2 my contract will soon expire, how can I inform them on my O2 website or do I need to go to the store? Thanks.

Resolved! Upgrades

I phoned up o2 bad did all for my upgrade filled all the online stuff out but forgot to see when the phone would be dispatched or arrive is there any way to find out and looked on upgrade of app says we are sorting it out

Resolved! iPhone 6s Plus, Gold 128gb

There are a lot of people it seems who pre-ordered the iPhone and it has not been received - mine is a slightly different situation so apologies if offending anyone. I ordered the iPhone 6s Plus on Friday and was told 'up to four weeks' for delivery....

Resolved! Live chat

is anyone trying to get through on live chat? I have been waiting for over 30 minutes!!

Having a nightmare with O2!

Well i received my new iphone 6s on friday no problem but ever since i've been chasing O2 because they haven't yet put my account on my O2, my number brings nothing up on there system but they have a record of my order etc.. Spent nearly 45 minutes o...

Bill paid but not reconnected

Hello I was hoping someone could help me I have been disconnected from the 22nd of September I cannot receive or make calls, I paid the outstanding balance yesterday morning via my o2 on the website. I haven't been reconnected so I spoke to the live ...

Resolved! family bolt on

I added the family bolt on to my o2 contract i added my mums o2 number and it says it is active but it still takes my minutes for calling her i am allowed up to four o2 family and friends i only have the one how do i stop it from still using my minut...

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