Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Simonly - Trying to upgrade.. Help

Hi all, 12 days ago I went into an o2 store to upgrade to an iphone 6. The adviser showed me the deals and the 6s was pretty much the same price. As i was going on holiday and he told me the price could change before launch i decided to wait until i ...

Resolved! New iPhone 6s. They sent a new SIM too. Do I have to swap?

As the title says really. I already have an iPhone 5s on an existing pay monthly contract with O2. Today I recieved my shiny new iPhone 6s. Also in the package was a new SIM card. My question is, do I have to swap my existing SIM with this new one? B...

Resolved! Things you've bought

In the last three weeks I've been charged £1.50 every Monday for things I haven't bought. The first two charges where from Infomedia and the third charge was from Buongiorno. What must you do to stop these charges from adding to your monthly bill?

Switching from Pay as you go to monthly without getting new phone or sim

I can't fathom why they seem to make this so diffcult. I just got a phone capable of using tugo as the signal in my property is woeful. Low and behold, tugo, for some reason, is only available to Pay Monthly customers. I just finished changing my num...

Resolved! Currently on SIM only contract with O2, found a phone 24 month contract on USwitch

Hi, Currently on SIM only contract with O2, found a 24 month + phone contract on uSwitch.If I apply for this new 24 month contract through uSwitch, will this mean I will have 2 contracts/2 phone numbers live at the same time?What would be the best so...

iphone 6s 25th date

is the 25th expected delivery the date it gets to customers or to 02? iphone 6s 64gb

Resolved! How to cancel a tariff altogether

I would like to top up my sim with credit so that it does not expire. I do not want to exchange it for texts, calls or data. How can I cancel my current tariff to this. please help!

Resolved! new contract help..

hi called up today to CS and started a new contract for iphone 6s 16gb rose gold, i got the email to go online and accept the legal documents and also requested upfront payment to which i paid and selected a store to collect from, when i clicked next...

Resolved! Travelling abroad to Greece.

Hi could you tell me the charges for using my phone abroad in Greece please, my tariff is 1GB, unlimited mins, unlimited texts, pay monthly contract, thank you.

Resolved! Transferring number to O2

Hi, I gave O2 a PAC code at the weekend to transfer my number over from Vodafone and was told it would be completed by 6pm yesterday. However when I tried ringing the number this morning it still goes through to my old phone on Vodafone. Please could...

O2

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