Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...
Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
I've paid for my device and will be cancelled my direct debit tarrif. Prices currently ove 70 pound I'd ridiculous. Went to an 02 store and they were no help. I will be leaving 02
I changed phone plan two days ago and was promised that I keep my phone number. I was given a temporary number for 24 hours and was told it would change back. It never changed back. When do I get back?
How do I actually speak to someone from o2 it keeps diverting me here?!??I need a VAT breakdown which they annoyingly stopped and every time I click ‘contact us’ I get sent to a customer forum
Hello My phone was stolen on Tuesday at work and I called o2 about replacing the sim card with the same number they said they will send a new one. When checking online it says order status complete? What does this mean because I've not recieved my ne...
Hi there, there are a number of charges I don’t recognise on my bill. They are all going to iTunes or Apple which I don’t use? Are you able to look in to this for me please?
I opted in for the travel bolt on to use in Hong Kong. I am currently in Vietnam using an eSIM for this country. However when I travel to HK I will use that o2 bolt on £6 a day , which seems good value. I just wanted to know if there is something I h...
Hi, I am wanting to move my existing Three number to o2. So I applied for a SIM only contract last week on the 11th. However after getting a reply saying it is currently with the Credit Risk Team and that they would be in touch within 24 hours. I hav...
Hi how is everyone finding the customer service at the moment? I spend 40 mins before i got through to someone, trying to obtain my PAC code, but because my accounts inst set up properly, i cant access the my02 app, apparently i also don't have a reg...
Hey folks Every year, we adjust the prices of our products and services to be in line with the Retail Price Index (RPI) rate of inflation as is set out in your terms. From April 2024, the monthly price of your mobile plan will be increasing. We will ...
im unable to pay my bill as it says direct debit info is not valid. How can I update my direct debit to start paying?
