Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct Debit

Hi. My first o2 bill is due and I just want to know whether a direct debit has been set up or if I have to make a payment online. I've tried live chat but it's always busy. I purchased my phone and contract through the Carphone Warehouse. Any ideas?

Resolved! Help ending contract.

Brilliant if anyone could help me ..My contract date is up on 6th Nov and billing date is 1st Nov,ive tried to get through to 02 for 3 days and kust left hanging in a que,the live chat is a waste of time,how on earth do i cancel my contract before th...

how long till phone is cut off

Hi 02 recived my phone back Monday 12th Ocotber and I know they have put through the cancellation process. Does anyone know how long bedore the number does not exist. As when you rign it still goes through to voice mail.

Resolved! 30hrs since returned item was delivered & signed for - no update on repair tracker

Hi, I returned a faulty phone which was signed for just about 30hrs ago yet there has been no change to the repair tracker status. It remains at "Job booked". When should I be concerned?

Resolved! Email Address for name change

Hi, I need the email address so I can send off my change of name. Has anyone got it please?

Resolved! O2 Refresh Tarrifs

Hi, I got the iPhone 5s 2 years ago on O2 Refresh pay monthy. My contract is due to end this month. I just recenty upgraded to iPhone 6s on new O2 refresh contract, Will I need to cancel my current tarrif so that I don't get charged twice? Or as of n...

Resolved! Direct debit taken late - effect deposit?

Hi, first post here and just a quick question.I recently took out a new contract with O2, had to pay a deposit and that was that. From what I understand, I'll get the deposit back if I pay my bill on time for the first 3 months.Today I had my first b...

Resolved! Ending O2 contract

Hi - my O2 contract ends on 2 nov (next Bill 4 nov) and am going to move to Giffgaff on a much cheaper tariff. After about an hour on chat I've finally got my PAC code from O2.When should I activate my giff gaff sim and put in the PAC code. I don't w...

Double charged for calls when buying a new phone from shop

Hi My daughter has a contract with O2. She wanted a better phone so she went to the shop and bought one. The new phone would be used with the existing contract. She was told that as the phone was PAYG, she would have to buy a PAYG sim with £10.00 cre...

02 call centres get 0/10 on customer service

There is a remarkable disparity between the excellent customer service I always receive in 02 stores and the shambles that occurs when I contact 02 services on the phone. I work within a customer facing industry and I find it hard to understand how m...

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