Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to swap a Pay Monthly SIM to PAYG?

Hi guysMy brother kindly gave me his old Samsung S4 phone to upgrade my S2 at Christmas. He left his Pay Monthly SIM in and reset the phone. I then transferred everything via SwapMySim over to his SIM not realising that the 2 SIMs are totally differe...

How to find account number.

Sign in to o2 press on change device and the second bit down will show you the 10 numbers

Resolved! TU go and 4G on PAYG?

Hi all,Just tried the "TU go" app on my iPhone and it says "your account type is not currently supported by Tu go" - Is that because I'm on Pay-as-you-go? If so, that's a shame, but I'm using Viber to make free calls, texts and voicemail over WIFI an...

Resolved! tracking my new contract phone

Hi. I ordered a phone Sunday night, pay monthly. And I had an email saying my order is being processed. But I still haven't had an email regarding it being dispatched yet. Getting a little worried now

Thinking of joining o2? My experience

So my current mobile contract was nearing an end and I was looking to make a move to a new provider. While it’s always daunting, word of mouth is very important so I thought I’d share with you all my experiences from the initial query, to the orderin...

Resolved! Access O2 account

I am not able to access my O2 account. It does not take my response to the security question. I have tried all combinations with Caps, space. It is always rejected although when I gave it on the phone the operator was able to access. What is wrong wi...

Resolved! Low balance message

The system says that my balance is low for both messages and calls (£0.00) but it is also telling me that I have 970 texts available and nearly 220 minutes. This is obviously to do with the way the accounting works, how can I block these irritating a...

Resolved! NHS discount code

Can anyone help I work for the NHS I have registered on open 02 so i can get my code but they are not sending it to telling me I have had them and used them !!! anyone else had the same problem

cap my bill

how do i cap my bill so i cant go over monthly allowance

Resolved! Question

Hi, i recently took out another monthly contract and paid a deposit but since then ive had to cancel the debit card i used to pay it due to me losing it. So now i have a new card number etc. Will that matter when i call to get it paid back to my card...

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