Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refresh upgrade to Sim Only Contract

Hi, I've got a couple of months left on my contract and was looking to pay off my phone and change my tariff. In the upgrade options it says I can upgrade to a sim-only contract (30 day contract). Will this work or do I have to see out my remaining a...

Resolved! Tablets and tethering

Hello Can I use an O2 SIM in my phablet to make and receive calls and texts? Some companies explicitly disallow it, whereas others permit it. It seems to be random. Secondly, can I tether with my O2 SIM? Again some companies allow it and some don't, ...

Resolved! bill pdf's

I used to be able to download a pdf of my Pay Monthly bill which was very useful fro keeping records and expense claims etc. My O2 seems to have been overhauled and I can't find that option now. Can anyone tell me where this option has gone?

Resolved! O2 won't unlock my phone

Can anybody help, I bought a brand new 6s from CPW entered my old O2 SIM card in the handset as EE could not transfer my number for a week after I decided to change networks, O2 have now locked my phone but will not accept responsibility and have sai...

Resolved! New contract and price decrease question

So as the regulars will know already I'm new to o2 and to the community!I logged into my account today to check and noticed that the same plan I've recently taken the other day has dropped by £5 a month to save you £120 over the course of the 2 years...

Resolved! new contract and no service

I have just joined 02 through car phone warehouse and received my phone and sim today. I am not a previous customer therefore the swapsim doesn't apply to me. It said that pay monthly sums are already activated however when I try to select the 02 net...

Resolved! Pay Monthly to PAYG

I have been told I need to get a new sim to move from Monthly to PAYG.My contract has ended so no problems there, can somebody verify this is true, as i thought as long as it a SIM card was from the same provider they where all the same. Thanks in ad...

Resolved! SIM-only special 12-month deals/offers -- do they ever come up?

Greetings Oh Wise Ones (Genuinely! You've been a great help to me in the past!)My 2-year contract is finishing soon at the end of November, and after looking around at the SIM-only deals to continue with O2 and with my existing phone, I'm really very...

Misleading Texts from O2

last week my wife received a text from o2 telling her to go to her Local O2 shop for some free Christmas wrapping paper she did and was told they hadn't received it yet and to call in this week which she did and was told they still hadn't had it in (...

Resolved! 07624 numbers

Hi can anyone tell me what the 07624800500 number is? I have been charged for over 90 texts to this number even though i have unlimited texts and there is no record of this number anywhere on my Samsung phone proving that I have never contacted or be...

O2

Forum Posts