Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Setting call forward to another mobile while in USA

Planning on taking advantage of the THREE 'Feel at home' tarrif and sim while I'm in USA as O2 roaming costs in USA are ludicrous. Rather than carry two phones (one with my o2 sim for people trying to contact me urgently and other with the THREE sim)...

Resolved! Order not confirmed

Hi guysI placed an order this morning 02 have taken my money from my account but I have not had any confirmation that my order has been accepted . I spoke to live chat who have confirmed that it has been accepted. I asked if it had passed all credit ...

Contract cancelled, device payment wrongly taken ; won't refund!

Hey guys!Firstly, hope you're all doing good, it's been so long Anyway, I'm not back on good terms unfortunately. As you might or might not be aware, I was granted a penalty free cancellation very kindly due to ongoing signal issues and the fact wher...

What is the spectrum bandwidth of B3 LTE?

Does anyone in B3 area know/can check?

Resolved! ZTE MF60

Good morning lolI've got Pay as you go sim card Text n Web plan and the Balance on it is £265.75p I want to find out if I can transfer that's £265.75p to my pay monthly account and still keep that text and Web sim card coz I'm still using its as a Ho...

Resolved! Upgraded to new phone but not sure

Hi guys,I upgraded today,but to be honest I'm not really sure if I like the phone.I know and I understand I have 14 days to return.Do I have to return to the store I got it from or can I go to any store?The reason I ask that is just I got in a store ...

Resolved! unsolicited premium sms

Yesterday I received two text messages from 63320 both identical message.New Sexy Babe Videos Uploaded Weekly. Need help? Call 08081349827 SP:Intrugotxt Stop to 63320 to opt outNow I have never signed up for a premium sms service and checked and sure...

printing my bill

I am trying to print my bill but is telling me i do not have access to this??

Sim switch over question

Hey guys, My partner changed phone yesterday and went from a normal sized sim on one phone to a mini sim on her new phone. We did the switch over online so she could take her phone number and account balance with her. Both of these carried over no pr...

Resolved! Cruise Ship Charges

Hi All, I'm going on a cruise ship where the mobile phone service provider is a company called Wireless Maritime Services (WMS) which is a subsidiary of AT&T. Before we sail I thought I'd better check whether O2 has a roaming agreement with WMS and m...

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