Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel order or customer service can help

Hi, I’ve placed an sim only deal through Uswitch website last night.Deal was 15Gb £7.99Just noticed there’s a deal 30gb £8I want to change that to £8 deal as I’ll be getting double the data with just 1pence extra. Can customer service change it for m...

Resolved! Moving from PAYG to PAYM

I am a O2 customer since last 7 months and now plan to shift to PAYM contract when new iphone are launched. My credit balance as of now in PAYG is around £200. When i switch over to PAYM, what will happen to the balance in my PAYM account.

Resolved! Contract end

What happens with my monthly payments when my sim only contract ends?

Resolved! Charges

Why was i charge £5

Problem adding promotion code for accessory

I received text this morning offering Samsung Airbuds for £1. I have recently purchased Samsung S23 from O2 store, so had heard of offer, this was the first time I have received code. When I click on link in text, I get the Samsung Airbud page, I the...

Resolved! Pay as you go - how to start tariff early

Hi, I ran out of data and minutes and topped up. However, thought it was just a case of starting the tariff early but cant seem to find out how to do this.Is it possible?thanks

Resolved! Lost sim

I lost my sim, I don’t have a voice to call the helpline. How do I request a new sim

Contact o2

Trying to start a live chat with o2 virtual assistant, but when i click contact us it brings me to the community

Resolved! Charges in Southern Ireland

Is there any extra charges when I visit Southern Ireland, what the signal like and do I have to turn anything offf…been caught out before thankshaun

Resolved! Cancellation of Monthly SIM

I received a monthly SIM from you and wish to CANCEL it. Order: MS-[Removed] Date: 01.08.2023 Name: Debbie Howard Item: [Removed] Description: Pay Monthly Triple SIM Serial No: [Removed] I have tried on many occasions to contact O2 with absolutely no...

O2

Forum Posts