Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Handset paid in full vs. spread cost over agreement

Apart from "to make loads of money" does anyone know why O2 can charge more than the handset's actual value and then inform you of the real price once you have begun a new agreement? Or, as a real example, I've just purchased a new handset and airtim...

Resolved! PAYG - recommend a friend

More info (Highlight to read) Hi, Do you get anything for recommending a friend who has joined o2 PAYG?

"O2 basic" - is it a unicorn?

O2 BASIC PAYG tariff via retentions: I've just spent an incredibly frustrating and fruitless hour on the phone to O2 retentions department being informed that no such tariff exists, or ever has within living memory. Those of you who have it are delus...

Ordered replacement phone not showing in my orders

Hi All I managed to lose my sim only phone this morning, and immediately blocked it via the telephone. An hour or so later i decided to get a cheap contract phone (moto g) as my replacement (this was 5 hours ago) I have had a confirmation mail saying...

Cannot view my bill

Hello after 2 chats online, still no resolution. I can log onto the O2 web site, go to the billing area but whenever I click on view airtime bill, I receive the following:-Unfortunately your browser doesn't support My O2. Please upgrade to the latest...

Resolved! O2 in UK to O2 in Spain

Hi,I'm going to Spain next week. I usually have O2 travel but have taken this off because the apartment has WIFI. Am I right thinking that my family in the UK who are on O2 can ring my O2 mobile free and more importantly it is now free for me to rece...

Resolved! O2 Insurance Stock Levels & Serious Lack Of Information

Never using o2 again, will be cancelling as soon as my contract expires. So, on April the 14th I dropped my Galaxy S6 128GB phone and smashed the screen. Not a problem, I've got o2 insurance, happy days. I wish.. Called that evening, was told no prob...

Resolved! Call charges for calls & texts on web and text tariff

Please can some one tell me the standard prices for landline and mobile calls and texts if you have no alowance left on the text & web tariff

Resolved! transfer number o2 to o2

I am on o2 refresh and took out a 2nd o2 contract with CPW last month to get the new Galaxy S7 so currently have 2 phones and 2 numbers. My contract with o2 refesh has 3 months left on it at the minute. I've had this number for 15 years and would lik...

No connection with world

Hello. I have a problem with my SIM Pay and go. I bought sim in Tuesday and it worked for one day and now I can just receive SMS and calls but cannot call or text or use internet. Could you help me please ?

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