Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My tracking number isn't working

I've been given a tracking number for ukmail yesterday but still saying not has been found:/ I've contacted O2 and they have assured me it will arrive today but I'm abit worried because of the tracking number I have still doesn't work:/ can anyone he...

Resolved! I can't top up

I CAN NOT TOP UP MY ACCOUNT PAY AS YOU GO HOW THIS CAN BE DONE CAN YOU PROVIDE ME A VALID WAY FOR THAT EG A BANK ACCOUNT

Resolved! o2 travel payg - please clarify

I am struggling to wade through the whole thread on o2 travel, so apologies if this has been covered,. Context: I am on PAYG, going to Germany next month for a week. Will text back to UK maybe a couple of times a day, and also text to other UK phone ...

Resolved! Unlocking an O2 phone to use a different SIM card.

hi im abit confused about what to to and could do with some help. (i tried asking before but have had to set up an account to post so i dont know if it worked so sorry if this is a repeat..) my sister has given me her old samsung galaxy s3 as she has...

No sim on screen whilst awaiting activation.

Even though it says no sim on the screen there is one in there. It's awaiting activation. Is this normal? Thanks.

Connectivity very flaky

I've been with O2 for a couple months now. Had no problems up until around a week ago. My phones connectivity reverts back to the G icon, which results in me not being able to use the Internet at all. Now and then it will go back to H or sometimes 4G...

Resolved! Text messages sent to a Singapore number when changing handsets

My LG handset has recently been sent to repair (three times!), via Carphone Warehouse, and I was loaned a replacement handset (a low-spec Huawei one) each time. During the process of setting-up the replacement phone, it seems that text messages were ...

Resolved! Can I change my device and how does it work?

Hi, I'm a new pay monthly customer (came from Orange, after clearing my contract with them). I've had my Sony Xperia Z3 from O2 since 01/10/14, so I've had time to play with it, get a feel for it and so forth. Problem is, I'm not happy with it and wo...

Resolved! travel abroad

I have been charged £1.666 a day for travel data while in Italy what is this charge as I had mobile data off

Resolved! Being billed for returned accessory

Hi everyone got an accessory for my phone and they sent the wrong one.I returned it then I had to ring a few days later to make sure it has arrived.So I phone up,yes it has arrived,will refund your account.I receive my bill today and of course been b...

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