Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! porting number

hi all i wonder if you can help. I have ported my number across from Vodafone and this happened today. Strangely, whilst texts and call from contacts etcs are coming thorugh to the new o2 phone when i send a test text message from my work blackberry,...

Resolved! Safari mobile scammers!! Soc man

Read lots of reports on here and I tok have been charged £30 this weekend for clicking on a site by mistake. Only clicked on a couple of questions to then receive a text saying that I was going to be charged £30!! O2 currently investigating ...how do...

Resolved! Iphone 7 plus

I need to cancel the order please

Resolved! Top up bought £15

I bought topup £15 it shows I have £5 left 10£ used for bolt I never choose this option. How can I go back to ordinary sim option use credits when I need it only.

Resolved! Why is 4g not available while in Spain

Why is it that I can't get 4g while roaming in Spain? I'm here with a mate and he is on Vodafone back in the U.K. he has got constant 4g. I've not seen it once, we pay £1.99 a day, l believe one of the more expensive roaming charges, so why is it O2 ...

Resolved! Travel to USA and New Zealand

What is the best way to stay connected at the best possible rates in New York and New Zealand please

Resolved! Switched to o2 previous number has not been transferred - not happy

I've switched from Giffgaff to 02 due to the fact, the signal for 02 is strong in my area and I have most of my family on the network. I got the PAC code from Giffgaff and filled a form in on Friday afternoon, told my number would switch to 02. Monda...

Resolved! Extra charges

I have been charged £24.79 per minute for a scam call on a Sunday I dont think this is right O2 should contact account holders and or have some kind of securety to block this type of scam instead of giving the callers our hard earned money I will be ...

Resolved! O2 Refresh: Paid for device and disconnected airtime, but O2 want to charge the total airtime.

I signed up to a refurbished iphone 6 O2 refresh deal in August and after some few days I decided to cancel the airtime and pay off the device aspect of the contract because I found a better airtime deal. I phone O2 and everything was a success: devi...

Upgrade on us

So I signed up to o2 refresh for the iPhone 7 and because I took a 20gb plan I can upgrade on o2 after 12 months simply by going into store and giving my current handset back but I'm thinking how is that a good deal? My phone plan is £480 over the 24...

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