Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Incorrect Bill

Hello, I am querying some charges on my account I believe to be incorrect.Can you please clarify why I am being charged for calls when my plan includes roaming minutes and data.

rolling plan

i’ve recently changed my rolling plan while i’ve got one active it’s taken the money out my bank but the new tariff hasn’t started yet and it says it will start next month will i have to pay again even tho i’ve paid for it already?

Bill payment made - Still requesting money

Hi, I paid my monthly airtime bill via the app with no issues at all. 3 days later I get a text & email confirming my bill is overdue by the exact amount i had already paid (with the bank confirming the payment outgoing). Further prompts for another ...

My sim

My sim is blocked and I payed my bill

Report Lost phone

Hi I lost my phone in shopping at a mall today. I searched all the places however couldnt find ot.

Upgrade date suddenly changed??

Ok so a short history…I joined O2 on 19th May (SIM Only £14.99 a month 30GB data 24M). And received my sim a few days later. I was under the impression I could upgrade to a device after 3 months and true enough when I logged into O2 on 22nd May it sa...

Number port epic failure

Can some one please help. I am stuck in a hell of trying to port a number and the sims has stopped working. my 80 year old neighbour wanted to go on a pay monthly deal after being on a really pricey pay as you go (all with o2) so I got her a SIM card...

Roaming with Virgin Media Pay Monthly Contract

Hi There, Looking to find out what I need to do to activate my free roaming that o2 says it offers: "We cover roaming in our Europe Zone as part of our tariffs. So your data (subject to roaming limit), minutes and text allowances will work in our Eur...

Upgrade date suddenly changed

How can my upgrade date change from 8 days to 3 months 7 days ... I am fuming. I've never missed payment or anthing how is it fair ??? No explanation nothing .. I rung up and they said they literally have no idea why it's changed. It goes off when yo...

Resolved! account closure -

I need help with my account which is now closed but still getting billed by O2. Regards

O2

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