Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! About bill

Hiya I have been trying to talk to someone for over 3 weeks now just been keep being on hold for like a hour and more I need to talk to someone

No Service since Monday!!!

Had no service since Monday, nobody from o2 replying via twitter or facebook (only methods of contact I have via wifi)Is there anyone that can actually help and rectify my issue please? Crazy in this day and age!

Online account

Hi. I have problem to download my bill

Nhs discount

Hi, I'm trying to apply the nhs staff discount, but it says there are technical difficulties, this has been going on a few days now. Is there another way to apply?Kind Regards Kevin

Resolved! replacement sim card

I lost my phone while travelling in Asia I need a replacement sim card sending to my UK address how can I do this without my simcard

Sim card

I upgraded last Friday and today my sim is not working ! I have no land line My number is (REMOVED)

Resolved! Bereavement Change of Name on Account Process

I contacted O2 this afternoon on behalf of a friend as she has recently lost her husband. Her husband is the name account holder for both his and her mobile phone accounts with O2. I have said that she wishes to keep the account as is i.e keep both h...

Tariff increases

My tariff increased by 90% why is it

Activate sim

I lost my phone, but thankfully it was found!! But when I received my new SIM card I put it in and nothing happened, so rang and they said they have activated it there end and to give it a few hours. This was yesterday and it still hasn’t activated!!...

Resolved! Returned tablet but money continued to be taken

I've just learned that I have been paying a contract for a tablet that I returned 7 months ago because it was faulty.I took the contract out online and returned it and went in stored and took a new contract for a different tablet.When I phoned today ...

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