Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

Hey, I just upgraded my huawei g7 to samsung galaxy s7 edge and my tariff is 40 pounds a month. I just want to ask why is my bill were 52 pounds and i looked into the charges it says that i have a VAT charge, I thought there's no VAT while you're in ...

Resolved! Personal Unblocking Code

I am changing my provider and want to keep my mobile number. I am changing because of the network in my new work area is not very good.

Combining accounts

Hi, Has anybody else experienced this incredible frustrating service?I have two accounts with o2 and thought it better to combine them.I went through the o2 procedures and expected everything to be ok.When I now log-in to the combined o2 account only...

Resolved! O2 signal rubbish

I've been with O2 for about 17 years now, and in the last year the signal in my area has be terrible.On sim only contract and as I can't get data in my area I phoned to try and cancel the account, but cheeky buggers wanted the equivalent of £20 a mon...

Resolved! Upgrade eligibility expired

Was disconnected several months ago because I missed a device payment, paid the reconnection fee to have my services reinstated, but now several months down the line I want to upgrade but it says my upgrade eligibility has expired and now my only upg...

Resolved! Cancellation

Hi I hope you can answer a question for me. I'm have been on a pay monthly contract which was started on 7th January, I'm able to upgrade from 23rd december and have currently £15 left to pay on my phone. However I've decided it would be cheaper to k...

Cant View Bill Or Access O2 App

Spoke to customer services and they asked me about my phone and pc and said I should try a different web browser and blamed edge. So I downloaded chrome but guess what, still get an error saying no information available. As for the app, week three an...

Resolved! No Signal

I am assuming it just my area but over the past year the signal has been dropping from almost non to non at all. Can anyone tell me if they are working in the ST21 6NT area. The days of being able to live without a mobile signal are gone - you ever t...

Resolved! 64055 number SMS scam

It's 3.39 AM and I've just been woken by an unsolicited SMS message from 64055 saying - "FreeMsg: Thank you for subscribing to FunPortal for £4.50 per week from FunPortal until you text STOP to 64055. HELP? 01183244333"I most certainly have not subsc...

Resolved! Problem/Error on My O2 and My O2 bussines site

Hello,I transfer/migrate My O2 number from Pay as You Go to Pay Monthly - Small Biz 34, after them My O2 account don't work good. When I login to My O2 bussines in bussines site I get messenge:No services availableYou don't seem to have any services ...

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