Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Dilemma

I have already tried Chat to iron this dilemma. And now out of the country To whom it may concern Firstly i would like to apologise for making my account go in to a situation it has done so. I do understand i am now a month outstanding which is Novem...

Resolved! Cancel contract with O2 then want to rejoin?

Sounds like a strange thing I know but, my contract I think ends 20th Jan 2017. I quite fancy a Samsung S7, but want 3gb data. O2 online the deal is £49.99 upfront and £38.50 per month. However I have found I can get a new contract with Car Phone War...

Resolved! Additional charges to Number 000000000001234

Hi O2 My Daughter is the Account holder for the iPhone that I use, so you can't answer my question over the phone as I didn't pass the security check. As she pays the monthly bill, she does not like me incurring additional charges and I keep getting ...

Resolved! Unlocking an old o2 phone

Can I get my old iPhone 5 unlocked for free by o2 so I can pass it on to someone who's not on o2. There is no SIM card in it and it's been restored to factory settings

Resolved! Billing

How do you order accessories online and pay for them on your next bill? Or can you only do this via phone call.

Resolved! 'Account is not linked to order'

I have logged into my account then tried to order a tablet but it keeps saying my account is not linked to the order...what is it on about?!

Resolved! Roaming facility

How do I cancel my roaming facility. Will I be charged if my phone remains off?

Resolved! Can not top up number (error number not pay&go)

Trying to web top up my o2 pay&go number. An error message shows up on my o2 webpage after entering number and email noting that the number is NOT pay& go number.Please help as I am am in holidays out of the UK and waiting for important communication...

Resolved! Cancellation

hello, i havent used this number in over 6 months maybe even a year why am i still bein charged for it. can you cancel it asap ?

Resolved! Bill

Hey, I just upgraded my huawei g7 to samsung galaxy s7 edge and my tariff is 40 pounds a month. I just want to ask why is my bill were 52 pounds and i looked into the charges it says that i have a VAT charge, I thought there's no VAT while you're in ...

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