Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment showing as processing

I made a payment to my account on Thursday but it is still showing as processing and I keep getting texts telling me my payment is overdue. I contacted my credit card company but they say they have authorised the payment but O2 haven't requested it p...

Resolved! Disconnection

I was late paying my bill December and January as I was in hospital having my baby. The December bill was 2 days late and they completely disconnected me barring incoming calls as well I paid my bill beginning of January and all was ok, at the end of...

Resolved! Upgrade

whats the best deal you can give me on the iphone 7 plus?

Resolved! Contract cancellation

Hi I was wondering if I was able to cancel my contract. My phone got water damaged yesterday and so no longer works. I looked on my o2 account and it says I don't have anything left to pay on my contract.Thanks

Resolved! talkalotmore minutes

HiI have just made a phone call and it has taken money off my balance instead of my free minutes do you know what time i can use it in the evening to call (i had 117 minutes left to use Thanks

Resolved! hi

hi hope you can help my bill was previously over due but i've now made the payment how soon will my internet be accesible

Resolved! like to know where my home got too

im wait for my phone to be repaired. can you tell me how much longer its going to take

Resolved! Using phone overseas - not EU

Hi. I am going to South Africa and want to know what costs I would incur if I use my phone in South Africa?

Resolved! Change my billing information

Hi, I've tried 4 times now to change my monthly billing information so the Direct Debit comes out of a different account and I keep getting the message "Sorry, there was a problem, please try again later".I do not want my next month's bill to come ou...

Resolved! Mid way though Contract, can i change over to a Business Contract?

I've been self employed for 2 years and claimed tax relief for line rental. However at the end of last year i went limited company and cannot claim for mobile phone expenses unless the contract is in the Company name. As i now more or less solely use...

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