Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancelling my monthly contract

Hi, I would like to cancell my contract immediatly and would like to know how to do it. Many thanks,

Resolved! calling telephone numbers

Hello, I know that there are some numbers, that if you call them you will be charged, numbers starting with 084 and such like, I would like to know if you phone another mobile number starting with 07, a uk number, are u charged for this,

Customer service

How awful can a customer service department possibly be? I have had a problem with my account for 21 months now. No one has been able to help. I found out today that there's 10 pages 98% of which say problem is resolved. So many promised call backs f...

Resolved! Pay and Go: Text and Web vs Bundles

I'm a bit confused about the new bundles for Pay and Go that have been introduced.I'm currently on the old Text and Web tariff where I top up £10 and immediately get an allowance of minutes, texts and data for 30 days.After the 30 days, my allowance ...

Resolved! New sim only

Hi all I ordered a sim only last Saturday 15 a month unlimited calls and txt 5gb data 12 month sim only I still not received sim and it's been over a week didn't get email nothing only text saying you'll get sim in 1 to 3 days tried live chat they we...

Resolved! Bogus e mail

Hi 02 I received an e mail today that seemed to be from 02 advising my bill this month was £249. I checked on line and my account shows some £40. The e mail was nt asking for payment as far a s I could see is this a common scam that I m not aware of ...

Resolved! Separate contracts

Hi, I currently have a iPhone 6s on contract through my ex partner, but recently took out a contract for an iPad Air 2 in my own name but both contracts have my phone number and email address on, when I go onto my o2 to check my data allowance it wil...

Resolved! Phone

I am wanting to order a phone but It is telling me choose a tariff and I'm currently on a contract. What shall I do? Go into store?

Resolved! Mobile Wi Fi

HiI want to top-up my O2 4G mobile WiFi. Every time I open up 'sign in to O2' it automatically opens my mobile phone account.How do I open up another page to enter the mobile WiFi number?

Resolved! Cancelling Account early - no charges.

Hi, Looking for for some advice please. My telephone bank account was hacked by a fraudster and a significant amount of money cleaned out. The fraud team there listened to the calls and based on the conversations recorded believe that my o2 account '...

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