Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

6 hourphone call

hi can some one help please my mum who has cancer and is a pensioner was in hospital she made a call to another mobile and didnt end her call and has been charged 125 pounds for a 6 hour call. now we have tried this several times from different mobil...

Resolved! o2 Early Upgrade programme not working

Hi,So last year I opted for a tariff that would allow me to upgrade after just 12 months and pay off the remainder of my contract if I trade in my device.After waiting for the days to count down, i tried it yesterday but it keeps adding the remainder...

Resolved! Change the number

Hello im already at Three mobile can i change my number?

ROAMING CHARGES DROPPED FROM JULY 2017

Hi all, Can anyone help me with this. I am going on holiday to Spain in August and like to use the internet when out and about. I am on the big bundle on PAYG and get 500gb data allowance with no Bolt On's. My question is when the roaming charges are...

If o2 has consistently failed to uphold their end of the bargain can I get out of my contract early?

It's a long story - but the gist of it is that o2 has been failing me miserably for months. My phone was sent in for repair under warranty, there was not any communication from them about it whatsoever, and when I got it back the problem had not been...

Resolved! cancelling my monthly contract

Hi, I would like to cancell my contract immediatly and would like to know how to do it. Many thanks,

Resolved! calling telephone numbers

Hello, I know that there are some numbers, that if you call them you will be charged, numbers starting with 084 and such like, I would like to know if you phone another mobile number starting with 07, a uk number, are u charged for this,

Customer service

How awful can a customer service department possibly be? I have had a problem with my account for 21 months now. No one has been able to help. I found out today that there's 10 pages 98% of which say problem is resolved. So many promised call backs f...

Resolved! Pay and Go: Text and Web vs Bundles

I'm a bit confused about the new bundles for Pay and Go that have been introduced.I'm currently on the old Text and Web tariff where I top up £10 and immediately get an allowance of minutes, texts and data for 30 days.After the 30 days, my allowance ...

Resolved! New sim only

Hi all I ordered a sim only last Saturday 15 a month unlimited calls and txt 5gb data 12 month sim only I still not received sim and it's been over a week didn't get email nothing only text saying you'll get sim in 1 to 3 days tried live chat they we...

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