Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! traveling abroad

Hello. Can I still use my phone in Europe with any additional charges?

Resolved! Vas Change order - I didnt order anything

Hi I have just had a text and email that said I ordered something when I didnt. On my account it says it was for a Vas Change. Is this a scam? Thanks

Resolved! Data usage in previous periods

Does anyone know how to view my data usage in historical billing periods? I can see that minutes usage is shown, but not data.

Resolved! Amount of my latest bill

Mobile No. [Removed]- I have just checked my monthly bill as I was billed an amount that was vastly in excess of what I usually pay. It shows that £40.13 for messages. I have never had to pay anything like this before and did not use my phone any dif...

Resolved! Outstanding arrears

I have received an outstanding demand for £10.56 which we didn't realise we owed. Can you please advise how we can pay it.

Credit on my account

I bought bolt-on didn't realise it was on my partners phone not mine . Long story short spoke to customer services she credited my account and put the phone down but I didn't get chance to ask her to then do the correct bolt-on for me as she put phon...

Order NC17490734

I received an email thanking me for placing this order which I did not do. It seems to be renewing a Sim Free contract but it should expire in October!

Resolved! Want to join O2 - how to order eSIM online?

Hi Dears Friends, I hope you are all going well and are enjoying life. i moved from France to UK several months ago. I still have my french sim in my bitten fruit phone. But now I feel the need to get a British phone number. So I need an eSIM in orde...

Resolved! International Calls Bolt-On: on one phone?

Hello! I've been with O2 for a year or so (SIM only), adding on family members throughout the year, but this is my first time writing in the community. I currently pay for the International Calls Bolt On, it shows under the monthly extras on my PDF b...

Bolt on

Hi. I’m changing tariff but it doesn’t take effect until my renewal date but I need more data now. I need to get a bolt on. Can you help please

O2

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