Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how to contact customer services online

Hi, Can you explain how to contact customer services online? IS there an email address? Thanks John

Resolved! promotional tarrifs

I want to find out whether or not the promotional tarrifs will change from the price stated at any point during the contract or if it will immediately try to put me on the same contract at a higher price when the contracts reaches the 30 days or 12 m...

Resolved! Message: itemised list of messages i have sent

I thought somewhere online when signed into my O2 i could see itemised list of messages i have sent as in to what number and on what day even up to last couple of days, obviously not message content just list of numbers but i can't remember or find o...

Resolved! Using my phone abroad

Hi, I am going to Poland in a couple of weeks time and I was wondering how to use my phone abroad. My bolt-ons include Standard Rates in Our Europe Zone. Do I need to activate this? Do I have to pay more?Thanks.

Resolved! Payment Method

Where can I update my payment method? I want to change the banl I pay from

Auto top up

Hi folks.I am trying to cancel my PAYG auto top up. I can log into my O2 ok. When I try to go to auto top up to cancel it asks me to log in again and select the number associated with the account. When I select my number it says that too many account...

Resolved! Overcharged in error

I returned a mobile broadband dongle within 14 days after cancelling the contract .Was charged a full months after the contract wasn't cancelled by o2 . As o2 returns failed to mark my item as returned , I've since paid the bill in full .O2 state the...

Resolved! o2 data only sim pay monthly cost over included data

Hi all what happens on a pay monthly data only sim https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=other&contractLength=P30D when you use all the included data example if you have 15gb of data and you go over it does it stop or is it sl...

Resolved! Can't afford my airtime plan.

So basically, I bought an LG G5 last October with a contract in which I have to pay £38.50 every month. £10 for the device plan, £10 for insurance and £18.50 for the airtime plan. The problem is that I recently lost my job and am now getting a meagre...

Resolved! O2 won't unlock my S7 Edge I purchased from Carphone Warehouse

So I have been attempting to get my S7 Edge (purchased March 2016) unlocked by O2 for at least 6 months now. Every so often I press the "unlock my phone" button in the myO2 app but within an hour I get a text message telling me that O2 cannot unlock ...

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