Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Rolling Plan was paid but tariff not updated

Really thinking about switching services. My monthly £10 tariff for my Rolling plan came out as expected from my Monzo account but I woke up this morning to a £2 charge for data usage. Getting tired of the wool being thrown over my eyes with this com...

Resolved! Student discount question

Hello, i've been with o2 for about 3 months and i noticed that there is a 20% off for students on the airtime plan. Is there any way i can get that applied to my account now? Thank you.

Resolved! Switch up question

Hi, i have noticed that there are new terms to o2 switch-up so you can only swap the phone every 90 days. I did a switch-up about 2 months ago when this rule was not in place, so can i do a switch now as it's been only 2 months since my last switch? ...

Resolved! Broke my screen

I accidentally dropped my phone and broke my screen was wondering if I could upgrade which I can but have to pay £480 upfront but I only got paid £299 sick pay as been off for breaking my elbow was wondering if the £480 could be added to new phone bi...

Resolved! Bill payment

I want to pay my bill before it goes past the date and I have tried to pay my bill through the app but the details will not load. I also tried to go to the website as well but it is also having the same problem.

Resolved! Recycle Question

I've upgraded to the pixel fold. I have a z fold 4 to recycle My question is how does the Bill Credit work? Is it added to the account and used first or do they split it over the 24-month contract? My contract is £22.99 the phone is £42.70 and my fol...

Invoice query

I recently queried some premium rate charges on my account and was assured these would be credited but they have appeared on my latest Invoice and no £5 credit as promised

Resolved! call cost

On my bill to July 7th there is a call on June 12th to a premium rate number, 08716630625, for 22minutes and 7 seconds that cost £14.376. I do not recognise that number. Can you give me more details on that telephone number

Resolved! Problem with payment

Dear Sir /Madam, I have paid 2 bill's so far but I can't pay my other 2 bill's through my O2 account unfortunately it says Error everytime I try to make payment please put in my account the other 2 bill's so that I can make payment without problems. ...

New contract

If I upgrade to plus plan what happens to my contract I have now

O2

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