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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 24610 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 215928 Views
  • 2 replies
  • 2 kudos

Resolved! Phone

When will I receive my email confirming my contract

Anonymous by • Not applicable
  • 1023 Views
  • 2 replies
  • 0 kudos

Resolved! Family Plan

Slightly curious re the Family Plan offer as those long term customers with contracts , I now three family members under the account, from before its introduction a couple of months ago cannot benefit from the aur time savings whilst new customers do...

DHC by • Level 1: Joiner
  • 1308 Views
  • 2 replies
  • 0 kudos

Resolved! International and U.K. Contract idea

Basically I am moving to Australia to study and as a result will spending around 8 months abroad and 4 months at home. I am trying to figure out the simpliest and most cost effective way to use the same phone at home and abraod. My current idea is to...

Anonymous by • Not applicable
  • 1095 Views
  • 5 replies
  • 0 kudos

Resolved! BOLTS ONS

On mny account it shows that I have one bolt on vallued at £3.00 how do I use this on my phone as my data is showing 0 at present?thanksJammie61

Anonymous by • Not applicable
  • 864 Views
  • 3 replies
  • 0 kudos

Resolved! Bolt on fault

Hi i get a 5gb data allowance every month with a 10gb recurring bolt on added so 15gb in total,i have used my 5gb however the extra 10gb bolt on has not activated for this month so i am out of data now,any ideas why ?

Anonymous by • Not applicable
  • 1070 Views
  • 3 replies
  • 0 kudos

Scam

Hi there I think I may have been scammed I'm not 100% tho.I have a account on a survey site and I ticked to speak to 02 for good offers. Anyways someone has rang me today and I took SIM card contracts out. They should be here in few days.They have my...

Anonymous by • Not applicable
  • 1089 Views
  • 3 replies
  • 0 kudos

Resolved! Date speed after 4G upgrade

Hello, 02 recently informed me that the network in my area (Stirling, Scotland) has been upgraded to 4G. Shortly after this I started experiencing slower / intermittent data speeds, both for up and downloads. This is still the situation nearly 6 week...

Anonymous by • Not applicable
  • 2050 Views
  • 17 replies
  • 0 kudos

Resolved! Restoring old O2 number

HiI recently had an accident with my phone and sent my phone off with my SIM card by mistake.I bought a new sim and I've got a new phone from insurance but I need help restoring my phone for some reason the customer service number is not going throug...

Anonymous by • Not applicable
  • 1610 Views
  • 3 replies
  • 1 kudos
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