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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to pay my disconnected bill?

I disconnected my account, because I moved out of Britain for good at the end of June. Now I can view my disconnected bill online, but see no way to pay it. How am I supposed to do it?

Resolved! O2 insurance

Can someone please explain, I pay monthly for mobile insurance with o2. I broke my iPhone screen yesterday so called to make a claim and was told I have to pay £50 I don't understand why I have to pay extra when I already pay a monthly rate

Resolved! pay off Device plan in instalments

Hi can I pay off my Device plan payment in one off payments or by larger monthly instalments

Resolved! Message cost

I have a recent message at a cost of £0.416.The ref beside it is about 8 or 10 leading zeros ending in 1234.Can anyone relate to what this means?

Resolved! On holiday in Cyprus - which is in the EU - so why estimated bill showing as in Turkey?????

Received email saying next bill over norm - currently over 100 GBP when norm 29.24. Please note 02 that I will be cancelling my direct debit until this is sorted - as my daughter has been in Cyprus since early July, on holiday visiting family and fri...

Resolved! New contract

I've applied to add another contract to the one I have I received all emails lastnight terms and conditions, credit agreement and 2 more but still haven't said wether I'm getting phone or not how long does it take

Resolved! Text Message Charges overseas

Am on a Pay Monthly UK tarriff using an iPhone6 I have been charged multple times for messages sent from o'seas (texts presumably) to [Removed] I understand what the number is used for but don't understand the multiple charges - all within a few minu...

Resolved! old sim damaged have sim card how do i transfer number to this sim?

i have damaged my old sim card but have another 02 sim currently at home can i transfer my number to it?

Resolved! Data question

I have 1gb included data in my allowance and 1gb free data (I think it must've been an offer)When my first 1gb runs out will it automatically start using my further 1gb or charging me? Tia

I was in France and have been charged £36.13 showing an incoming call on my cell, why?

I have been charged for roaming £36.13 while I was in France, why ??? when Eurozone is same as UK .. this is a rip off !!!

O2

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