Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing an old unused contract phone to Pay As You Go

Hi All, I've been an O2 customer for close to 6 years but always on a contract basis (with O2 & other networks previously) and so I've no experience as a Pay as you go phone user. Since I've gone through a few contracts and a few iPhones, I now have ...

Resolved! final bill as leaving o2

I have paid off my device and cancelled airtime contract as am thinking of moving networks. They have given me PAC code which expires on 25th Sept. My billing date is 24th each month. Have I already paid for airtime for this month, is it paid in adva...

Resolved! O2 advisor said there is a 5£ charge to use my phone in Europe zone

Confused customer ? I am on holiday in Tenerife. Called 02 about cost.. at the time I was t aware that I could use my phone and data as normal. The 02 advisor said I need to text them the word travel and 5£ would be added to my next bill so I could u...

Resolved! Bolt ons

I changed my bolt on to £15 but want to change it back to £10 but I don't know how to do it, can someone help?

Resolved! Regards lost sim

Hi I just wanted to say I’m on holiday and I have lost my O2 SIM card and wanted to ask if I can get a new sim.

Resolved! How to activate a SIM when upgrading

How to acctivate sim card when i did upgrade old phone ?

Resolved! Stolen Sim

Hi there, I had my phone stolen and I am looking to organise a replacement sim card to my old phone number. Thanks, Iain

Resolved! Using my phone in Europe

I understand that you can use your phone elsewhere in the EU exactly as you do at home and any free data, text and voice allowances you have as part of your deal apply when you use your phone in Europe. Can anyone advise me, is that literally so or a...

Resolved! SIM CARD

I have had my phone since New Years Eve 2016, the phone is an Iphone 7 and I have lost my sim card. I was wondering how I can get a new sim card?I hope someone can help me, many thanks.

Resolved! Address not updating

Hi i needed a proof of address so I thought I use o2 bills. When I clicked download bills my old address came up. I changed the billing address but on the bill its still the old address. And live chat not working either... any ideas?

O2

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