Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming

I am in the U.K. and visiting Ireland shortly. Since that's EU then I don't think there are any roaming charges. However, also visiting Ireland are friends from New Zealand. If I phone their NZ mobiles while we are all in Ireland, will my calls be ch...

Resolved! Upgrading tariff

I upgraded my sim only tariff to £35 a month but there was a discount deal which means it is only £20 a month, however when i log onto my o2 account it says the tariff is £35 a month and there is no where on the account where it confirms that it is a...

Resolved! So what the hell happened to O2 UNLIMITED TARIFF?

Got a few numbers with this Tariff (no problems) got a new number and now O2 say we can't give you this? yet my old number still uses it.. 0_o Is there anyway to switch tariff from number to number or what ? as i was getting a really goodd eal on tha...

Resolved! Moving phone and contract from one account to another

I have several family phones, all on one O2 account. I want to move my son's phone to his own account so he can take ownership of managing and paying for it. The contract for his phone doesn't end until May 2018. I don't want to terminate the contrac...

Resolved! I am moving out of O2 - shambolic service

Outrageous QoSSpend 75 per month last bill 520no way to get my billVodafone will get it

Resolved! Contract deal

I want to find out what deals I get in my contract as I am only able to check my data, minutes and text. For example, I don't remember if I got free 24 months BT Sport. I want to find out but how?

Resolved! New o2 customer having problems.

So I recently got a Samsung S7 through Carphone Warehouse on o2. I've had my phone for more than 24hrs and have restarted my phone multiple times but still I am in Emergency Calls Only mode. I switched back to my old Three sim and have no problems wi...

Resolved! can i cancel my phone contact - i have two contacts but only need one

Is there anyway i can cancel a phone contract - it has about 12 or 24 months left

Resolved! Ending contract and PAC number

Hi, I have reached the end of my contract and hava a new device and SIM through Sky Mobile, I would like to terminate my contract today an port my number - please could coud you advise and generate a PAC please

Resolved! Keeping my number

Hi all, I have requested that my old PAYG phone number be transferred to my new monthly sim, and I am told this takes up to 24 hours, which makes sense. But the operator on the other end of the chat has told me that both of my sims will lose network ...

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