Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 charged me less on a bill in November 2023 I missed a payment in December 2023 my bills are suppo

My bills are supposed to be 33 per month I've been paying 49 per month and I still owe 109 this month why

O2 open

How does the text code work? I have sent the text a few times, OPEN followed by my employer name to 61202 but I have not received any information back. Does it take a while for it to come through?

Data not working abroad

Resolved! Cancel contract

Hi my mother Jessie died on 5th Jan 2024. I should have cancelled this contract earlier. Phone number ************. Please cancel ASAP. Regards. Alex. Son [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks...

Resolved! Bill increase

Hello I’ve just received my latest bill & it’s gone up but I’ve not gone over my allowance, so I was wondering why this is ??

Mast taken down near me!

A mast was taken down near me and O2 never mentioned or contacted me. I have sent an email off but of course. Buried their head in the sand. How do I get a proper response?

Resolved! I log in and told I have no products

I'm try to to log into my bill. It says I have no products. (But I'm sent a bill). Why does it think I've no products when I'm logged in

Fraud department

10days I’ve been trying g to resolve. No contact from anyone

Service

Interesting chat today (19/04/2024)Seams I have been out of the country too long! And no longer have the right to have any phone service whatsoever!I travel on business and left the UK on December 26th 2024 on a business trip to the USA and not retur...

Resolved! E Sim and physical Sim

Hi. O2 have just sent me a newsletter about E-Sims and new easy methods of switching from physical sim to e-sim. My question is if I switch to e-sim with O2, when I travel abroad can I add a local physical sim and use the two together. Until now I ha...

O2

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