Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change my payment date

Hi I need to change my direct debit payment date to the 10th of the month please

Resolved! 100 uk minutes

I have my first smart phone, so far a nightmare but I will persevere, however problems with 02 info not helping. I recd a text saying good news I have now got100 uk minutes sms and data to be used by October. 10 th, iassumed that a meant free welcome...

Fraudulent calling

Has anyone been receiving calls from a number 222 300 375 registered in Mauritania South Africa. I have googled this and it’s a scam number they ring and hang up but loads of people are saying this is enough to get money from you even if you don’t an...

Resolved! Billing

How long can o2 provide me back dated bills for does anyone know? Many thanks

Resolved! yearly upgrade programme

Hi, I’ve got a few questions about yearly upgrade programme. I talked to someone in the live chat already but I didn’t get answers to all of my questions.I’ve got a message today from o2 saying it has been 12 months since my contact started and that ...

Resolved! how do i change my billing date?

£1

Resolved! really poor reception cant make or receive calls

cant make or receive phone callsnot acceptable

Resolved! No service or date

For the 3rd day in a row I have no connection or service.. I understand they had a problem with a mast but 3 days? I’m not getting what I’m paying for.. anyone else having issues?

Problems with Mobile Data?

I believe my daughter has done something to her settings on her I Phone 6 and I can't work out how to fix it. She currently can't send text or get internet access without wifi, even though her contract should allow this. I have checked all the settin...

Resolved! When is abroad not abroad ? when is roaming but still in UK? what is extra and what included ?

HiI'm hoping to get some answers from 02 about this query but the ringback hasnt happened as yet. Last week I went on holiday , this involved ship , coach , train and walking. The venues were the North Sea , Lerwick Scotland, Orkney Scotland, Inverne...

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