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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237155 Views
  • 2 replies
  • 2 kudos

Bill

Hi I would like to no how I pay my daughters phone bill to number *********** as it’s not letting me on the app [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Caz50 by • Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Bill

I would like to know why my bill is always £4 more then my contract 

Deb-2 by • Level 1: Joiner
  • 216 Views
  • 2 replies
  • 0 kudos

Resolved! Keep my old o2 number with my new o2 sim only contract

I have got a new sim only deal from a third party for o2,I have the new sim and I would like to keep my current number which is also on a pay monthly o2 deal which has now come to the end of the contract

Coos72 by • Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

Resolved! Help

Customer Services. Made me delete my esim and now I cant log into my O2 account as I cant receive any text message. I need a new esim sent to my email to renable my phone.

TomPixel7 by • Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

New sim only

I ordered a sim this morning and want to order two more. The verification code is being sent to my new temporary number not my current one. There is no option to select an alternative.

Jan1231 by • Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos

Challenge bill

Hello, I have been charged £6 a day for using my phone in USA but I bought a Holafly sim for my duration and switched the sims across before I left the UK. Why am I being charged £6 a day as well?

Rob82 by • Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos

Resolved! Canceling my account

Hello, I’d like to cancel my monthly subscription as I’ve recently moved to Canada. I tried to log into my account but I haven’t received a text to my UK number, possibly because I have another eSIM currently loaded onto my phone. How can I cancel my...

Elowyn by • Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos

Access to my 02 account

I can’t access my 02 account as I have recently transferred a number to my ESIM but it has not been added yet, when I log in my account it’s asks a code from my text but I have no service

Sophia3 by • Level 1: Joiner
  • 225 Views
  • 2 replies
  • 0 kudos

New customer

Hi I applied for a new contract on the 26th May and on the 2nd June I got an update off the credit risk team confirming everything was good and still have yet to receive an update following my order. I've contacted the social media team multiple time...

Toni89 by • Level 1: Joiner
  • 347 Views
  • 3 replies
  • 0 kudos

Can you tell me when my Simone contract is going to get delivered because your customer service told

I got authorised for a Simone contract. I wanna know when is it getting delivered? As your customer service representative told me lies can you get back to me and let me know? So then I know what my next step is I’m gonna change my network and go wit...

Kev1nbarr by • Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos
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