Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel sim only deal

I'd like to cancel my sim only deal.I was informed by the O2 guru on the day of my upgrade to cancel the sim card after 2 weeks of my new contract being active.

Resolved! mobile broadband

can you use an Amazon fire tv stick with mobile broadband?

Getting internet to work abroad

I am currently in Germany on holiday, and I can't access my internet. My phone is showing that it has a 3G signal, however it is not connecting and working.I have service, and i am able to call and text. I have an Iphone 6. Thanks for your help!

Resolved! itemised bill

Hi, is it possible to get an itemised bill right up to today. I can only get one up to 29th September on line it seems. Thanks Terri

Resolved! IMEI Number

Hi can o2 give me the IMEI number of the last phone i was using on my account as it was stolen and have reported this but need the number for my insurance and to check it has been blocked Thanks

Resolved! sim

I am looking to get a sim, 20Gb ulimited texts&calld for £21 a month but keep my same number

Resolved! Using data sim abroad

HiI have an O2 data sim with 20Gb per month allowance on a pay monthly rolling contract. The sim is installed in a mifi deviceI am based in the UK but am travelling to Holland tomorrow. Will I be able to use the data allowance without any additional ...

Resolved! O2 billing statement

Hello, I am writing to find out how I can print off an O2 bill with my address on it. I currently have a paperless account but need proof of address from my phone company and am unable to find this on the website. Is there somewhere where I can print...

Resolved! 4G abroad in the EU (roaming)

Hi, I’m trying to get 4G to work when abroad in the EU. Currently my phone only works on 3G when roaming. My 4G works fine in the UK.I have tried 4G in many cities in many countries, it never works. My friends (also roaming) have 4G and it works fine...

Resolved! Top up Offer

Was offered an extra top up of £15. I accepted the offer, topped up but the £15 never appeared. Got to the Live Chat and was told that the £15 was a "virtual" payment !! Must make some virtual calls now..........

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