Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phishing or legit O2 text message?

Hi, Received a text today from 02UK ( no space) saying "you're whizzing though your data. And you have almost run out. To see where its gone just open my02. Get the lowdown: [link removed]". Stupidly i clicked on the link as i ended my contract last ...

Resolved! "Simplicity NO ALLOWANCE" --will a number attached to this tariff expire ala PAYG?

I have a number that is attached to a Simplicity NO ALLOWANCE tariff (according to my O2), will a number that's attached to this line/tariff expire like regular PAYG tariffs? Thanks.

Resolved! over charged

I have recently come back from holiday and see my bill states i Bought o2 travel, first I heard of it. I dont recall purchasing anything. Please let me know how this happened.

Contract prices

Does anybody know why I have just been offered a way better deal on asda payg than o2 has been giving me on contract for several years and when checking o2 can't match it in fact my partner on o2 payg and getting a better deal than me why ????

Resolved! request phone to be unblocked

On Sunday the 15th October I requested [Removed] to be unblocked,(moving to BT) I was advised it would take £15, at that time i had £17 & odd pence on my phone and the operator told me everything was fine and would text me with the no required to hav...

Resolved! Pay Bill

Hi I recently just left, and have an overdue bill to pay. £7.51 But I can't seem to pay this bill for some reason. Can you help please, before I get charged. Thank you.

Resolved! Changing your tariff

Hi there!Quick question! I wanted to change my tariff from 2GB to 6GB. If I change it now will I get the extra 4GB now or when my next bill comes through? Thanks!

Resolved! Direct Debit

How do you change the direct debit details for your O2 account?

Resolved! personal data request

Requesting a personal data from O2 what I will get all messages including deleted ones all cals including deleted ones please ????Thanks [all in capital letters edited]

Resolved! Switching from iphone to Pixel 2

I have a sim only deal from o2 on a iphone. If I fully buy a Pixel 2 from somewhere else, will I be able to just use my current sim card with the same plan? I understand that o2 are not directly selling the pixel 2.

O2

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