Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! best tariff for infrequent use

I have about £87 credit on my account, and as I have another phone which I use frequently, I only use the O2 one every 6 months for a chargeable call in order to retain the number (and the credit). My curent tariff is described as Pay as you Go / Fav...

Resolved! pac number

i want to change network providers but want to keep my o2 phone number so i need the PAC number asap im on pay as you go i cant telephone to get it could i get it online

Mobile wifi

I'm struggling connecting to my new mobile wifi box, any tips? TIA

Resolved! Cancel top-up

Hi everyone, I accidently purchased a £30 top-up for my PAYG whilst updating my credit card details on my O2 website. All I wanted to do was to update my credit card details really. Any ideas how I can cancel this £30 top-up? I had £20 left on my pho...

Resolved! Data

I want to up my data usage but am still in contract can you do this ?

Resolved! Tariff

Hi, can anyone tell me what the time limits are before topping up using the older pay&go tariff which i think is no longer available to new customers Thankyou

Resolved! New upgrade not delivered

Hi I ordered an early upgrade and paid £10 for same day delivery but it’s not arrived I have a tracking number from uk mail and they’re saying it’s an unsuccessful delivery but no one has came to my door and I don’t have a calling card I can’t get th...

purchased a sim only and was told it could be used straight away,now it wants to me to log in but wt

i purchased a sim only data yesterday,i have registered online but it does not recognise that i have any product and the sim will not work until i have logged in,at the store i was told it would work as is,pleasehelp this is such a simple thing turni...

Resolved! Itemised calls

Could someone please tell me how I can view itemised calls on my bill?

unlaching phone

hi everyone,i asked to unlach my phone yesterday but i forgot that 5 months ago i tryed to put a italian sim in the phone...so now it's asking me the internet PUK because it's been blocked because i tryed to put some codes that didn't work, do you ha...

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