Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changed tarrifs but BIG MISTAKE.

Hiya, ... Right I was changing my tarrif from 20gb a month to 10gb a month because i thought it would be cheaper but ive just realised it isnt... As before I got my contract discounded friends and family discount as my friend worked at o2 . So ive go...

Resolved! Tarriff error

I have just topped up £15 thinking I had already switched tarrif to the £15 data big bundle, however I'm still on the £10 big bundle, with £5 balance left. I've not used minutes, text, data, etc. How can I rectify this please?

help with my last invoice

I was in the city adwiser officeand there we called o2I spoke with Emma today10/11/2017on my last invoiceEmma said it was a system malfunction, and she did not know whyand the invoice will be re-created.The 3 GB internet was very extensiveIn the next...

Resolved! Keep my number

Right I've changed from PayG to monthly tried filling in the keep my number form waited over 24hrs still nothing wat do u do n wat Do i need to change it wat info

O2 Travel Charges even for days when I did not use the service

I am being charged 4.99 every day for O2 Travel, even when I do not send messages or make calls from my phone. My data is also disabled. What is going on?

Resolved! Past Bills

hello Is there a way I can get old bills? I have been victim of a scam on my phone and want to claim back what I have been charged but need to see my monthly bills from the past year. Thanks

Resolved! Cancel sim only deal

I'd like to cancel my sim only deal.I was informed by the O2 guru on the day of my upgrade to cancel the sim card after 2 weeks of my new contract being active.

Resolved! mobile broadband

can you use an Amazon fire tv stick with mobile broadband?

Getting internet to work abroad

I am currently in Germany on holiday, and I can't access my internet. My phone is showing that it has a 3G signal, however it is not connecting and working.I have service, and i am able to call and text. I have an Iphone 6. Thanks for your help!

Resolved! itemised bill

Hi, is it possible to get an itemised bill right up to today. I can only get one up to 29th September on line it seems. Thanks Terri

O2

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