Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Where is my delivery?

Shame this is a negative post... ordered two two phones yesterday for me and hubby for delivery today. Tracking number provided by O2 doesn't work and O2 aren't able to help? But they are able to take my money and change my tariff etc .... But where ...

Resolved! Early Upgrade question...

So I checked a few days ago to see when I was due an upgrade and to great surprise I discovered that I am being given the option to upgrade early.The only problem is that out of the current crop of phones on offer directly from o2, none of them are h...

Resolved! charges

Information about the current phone chargers I received

Big bundle double up.

So i get a text saying that my £10 big bundle will double up when it starts on the 7th November but when i go to My O2 it still showing my old allowance of calls and data. I phone help line and they say that if call 2202 option 3 it will tell me my m...

Resolved! Top Up over the phone and website

Hello For some reason my mobile won't top up anymore over the phone or on the website.i have never had any problems before.Ive been dialling 4444.There is definatly money in my bank account and it's the right credit card linked to phone number.I even...

Resolved! Problem

I have been invoiced but I do not know how to pay them.Assumptions are drawn from the card.

Resolved! invoice

Could you please tell me how I get a vat invoice

Resolved! phone

hi have yous cancelled my old contract because it still saying £17 I have changed over to pay monthly phone sims card its saying £16 for sim card a monthbut i was told it was £13 for the sim but still showing at £16 why

Resolved! Complete new contract instead of upgrade

I have come to the end of my current contract and the best deals by far are new o2 contracts from an online provider not through o2 or via an upgrade on the high street. I will be staying with o2 but how do I keep my number? I don’t need a PAC code i...

Texts appearing on bill multiple times

I'm a pay monthly customer and I have an iPhone 6. Most times when I send a text message the same text message pops up multiple times on a bill - so say I send a text message at 9:02am on my bill there will be anywhere between 1-9 text messages sent ...

O2

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