Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! general

Is 0303 1234 4000 is free from my phone ?

Resolved! Cancelling SIM

Hi there! I lost my phone on Friday and need to cancel the sim... I dont have a phone so want to do it online... s this possible?

Resolved! phone bill

can someone ring me please on [Removed] and explain how I owe 16 pound for a phone bill of which i only applied for the sim card on the 5th november 2017 and not even 24 hours later i get a 16 pound phone bill, I wouldnt mind but I have not even reci...

Resolved! O2 refresh

My remaining amount I have to pay off on my contract on my iPhone 7 is £540. If I take the 25% off it will leave me with £405. Is the £405 added onto my new contract if I was to get the “iPhone X” or is that my remaining amount once I’ve refreshed

Resolved! Is the upgrade really “on us”

Right this is a long one. Firstly, hello all. Now, a little over 12 months ago I upgraded to the iPhone 7 Plus 128gb to the upgrade on us tariff. Now at the time I paid extra upfront for the larger memory. On completion of the deal I asked if the “on...

Resolved! "Standard Rates in our Europe Zone" Bolt on

So i've only just noticed this bolt on since I upgraded.Prior to this I had the o2 travel as part of my iphone 7 plus deal but now I have this instead...Does this mean I will be charged if I use Data/Texts/Phone in Europe such as ROI, Germany when I ...

Resolved! Web Top Up

Why is it that o2 are so incompetant in updating your account when you have topped up by the web? They send you a confirmation that your top up was a success on your phone but when checking my top up has not been added into my account. I topped up by...

Resolved! O2 aboard

Why have I been charged £5 a day while in Japan when my data roaming was turned off and I only used wifi ??

Resolved! How can i change my sim if I can't get texts

I have received my new sim card but cant activate it as I dont have mobile service here, is there another way round this?

Resolved! Monthly bundle

I’m wanting to change my date to renew my monthly bundle. I have no data left and have topped up it won’t renew today?

O2

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