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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Billing

Hello i have a pay monthly sim card i am no longer in a contract just a rolling month to month bill as my contract period ended, i have a £5 spend cap on this also. I have just checked my recent bill which appears to have added extras of one disney+ ...

Closure of Account

My account number is ********. I have sold / replaced my laptop. And don't have any access to the SIM card. How do I close the account and not be charged any further . Regards David

Live chat

How do I access the live chat please

Order

Hi I placed an order for an ipad yesterday and I was wondering if you had the tracking number for the package.

Paid my bill but not owing as paid

I paid my bill yesterday but it was put through 3 times and failed twice, though was successful the first time, my account is still showing as in paid please help

Change my airplan

I want to change my airplan where should I write

Keep my number

I want to keep my pay as you go number

New 5G sim, is it compatible with my iPhone X?

I have received my new sim but I’m not sure it’s compatible with my iPhone X.what can I do?

change of sim keeping same number

Yesterday I hd my sim changed in the o2 shop in blackpool as the old one wasn't receiving text messages - order number NC77802500 - the new sim works but I have lost all my contact names

price increase

Why has my bill been increased this month?

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