Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Made big mistake with roaming abroad

Hi everyoneI have been abroad past 3 days and had roaming on as misread the cost of £7.2 per MB and have used approx 700MB.So looking at a bill in the thousands £I really need to know who I can speak to as I really can't afford this, for an honest mi...

Resolved! My bill

I payed my bill at £45. 89 now it saying I am over due bill but see y could plz help me

Roaming charges

I'm sure people have moaned about roaming charges millions of times in the past. However, I have just got back from holiday to find an increased bill this month. I had roaming and mobile data turned off as I left the UK. The bill only states that 3Mb...

Resolved! Zte blade A110

Hi this is elmo12* I have ordered two. Zte blade a110 one in silver and one in rose gold to be. Collected on the 7 th from Newport isle of wight and have mistakenly deleted both emails. Could you send them both back to. Me please on joannemckinley**P...

International Caller Bolt On

Hi, why am I not on the trial for international caller? Got the message on the 28th of November and service was switched off on 30th. Shocking period of notice!Does that mean that after 13 years with O2 and the Bolt On I’m not a valued customer and w...

Resolved! Monthly contract

I am about to finish my contract and am due an upgradebut I want to keep my current phonehow do I reduce my tariff

Sony Xperia XZ Premium Wifi Calling Settings

Turning on Wifi calling for Sony Xperia XZ Premium differs from O2's help page. Settings:- Network & Internet:- Wifi:- Wifi preferences:- Advanced --Wifi Calling. Hope this helps someone.

Resolved! Unlocking

Hello 02. About 3 weeks ago i went in to one of your stores, in my home town. i paid a considerable amount to pay off my phone to then unlock my phone. this is all before, i move to australia. i have now been in australia for 3 weeks, and have racked...

How much does BT charge for 0345 numbers?

I want to call 0345 numbers and have been told that I could be holding on for rather a long time (half an hour or more) just wondering what it's likely to cost.

Resolved! Change of address.

Tried to upgrade my mobile but the address is wrong. The NEW ADDRESS IS.... [personal details removed]

O2

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