Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Saying I don’t have an account

When trying to log into my O2 it says I haven’t got any services linked to the mobile number even though I’ve been with you for years

Resolved! text about an order I did not place

I have received a text regarding an order I haven't made. I have the order number, what can I do?Martin

I’ve been sent an email regarding order confirmation but i haven’t ordered anything

I’ve noticed this has happened to a few other people - i’ve been sent a text regarding an order which i didn’t place - VAS change? any ideas on what this means? I’m currently travelling in Australia so it’s hard to get into contact with o2 as it is s...

24 month sim only handset upgrade-3 or 6 months?

I'm on a 24-month Sim-only contract and understood I could upgrade to a phone contract after 3 months. However, on my account, it says 6 months. Do I therefore have to wait for 6 months?

I did not change my tarrif

I have just received an email to tell me that I have changed my tarrif and that you are expecting me to send you my old phone in a bag that you are sending me. I apologise but I moved house in February and forgot to update my address with you. I have...

Data usage

My long-standing mobile account, (having been transferred from Virgin to O2) is now limited to 25mb when travelling. How can I track my data usage when abroad. I understand that sometimes use takes a while to hit the account. Thanx

Wanting to check if this number was a scam or not?

Hi, today my father phoned up O2 to upgrade to a monthly contract, with the offer for Amazon Prime included, after he finished, he was worried if it was possibly a scam due to them asking for bank details. The number was 0800 808 6502 , which was att...

Resolved! Suspected scam calls

Hello. I keep getting telephone calls to my mobile claiming to be from O2 and offering me discounts on my bill. When I ask for confirmation that the calls are from O2 by asking for my postcode I and told that they cannot do so until I have responded ...

Why does O2 make it difficult to get in touch?

Hi,So I am trying to get help with a contract/upgrade issue but when seeking help from O2 I have to use the virtual assistant - which is useless. I have tried calling 202 but I am stuck in a queue. I can't get help through chat as the Virtual Assista...

New monthly contract issues

So I set up a monthly contract last week but haven’t heard anything back since, however today I noticed my upfront payment of £30 was returned to me, I’m still having problems with myo2 so I can’t track anything from there. Is this normal or does it ...

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