Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using my phone is US

I am in the US and want to use my pay monthly UK phone for wifi and photos....no calls....is there a charge?

Resolved! £20 for 20gb what’s the catch?

Signed up today for £20 for 20gb pm/12months , which includes free minutes and texts, billing came through this evening @£33 per month.....unable to get an answer as to why....Can anyone shed any light. Thanks!

Resolved! Pixel 2 XL

Will O2 ever offer the pixel 2 XL through their website?

Resolved! O2 order - OnePlus 5T

Yesterday's midday I purchased the OnePlus 5T pay monthly contract. I paid £8.99 for delivery and checked today to see if the phone is definitely arriving.I got told it was being referred to credit check team. Now I paid £50 as a deposit for this, an...

Resolved! PAC nimber

How do I get my PAC number?

Resolved! 4g is being displayed, but I cannot access the internet

Hi, I used up all my data for November. My data was reset on the 1st of December. However, since then I have not been able to used the internet (since December 1st) without being connected to the WiFi. Data is enabled, and 4g is displayed. I have tri...

Resolved! Bill

Having incurred charges due to mms will I now be charged vat on the full Bill? Or just pay the charges.Thanks

Not in my order

I just ordered a phone yesterday and it had my confirmation or order number and I go into my 02 this morning and it isn’t in my orders?I’m a tad condused

Resolved! Swap my SIM

I ordered a new SIM but the Swap my sim website don't work properly. It does send me a PIN but does not load the next page. After I retried for 3 times, it says I had hit my limit for the day.

Resolved! keep existing number while changing SIM card size

my new phone requires nano SIM. how can I keep existing number on new nano card. done the text swap thing and still nothing

O2

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