Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

account bill

I have just migrated my O2 number to a new phone on a new O2 monthly contract. I log into my account and it says I have no products registered. I put in my mobile number I then receive a code which I input but still am unable to view my bill and the ...

Resolved! I don't have any products or services in this My o2 account, but I do!

The o2 app says isn't available to me and the web page says I don't have any products or services in this My o2 account.I've been with o2 for years, what's happening? Gerry

Resolved! Is Svalbard in the Europe Zone?

I'm going to Svalbard on Saturday, disabled person with my carer. Comms is really important, so where there is signal, I want to know if I can afford to make and receive phone calls, texts, internet messages. Svalbard is a part of the Kingdom of Norw...

Resolved! Where is credit shown on my account

Hello, Can anyone tell me where I can find if credit has been put on my account please? thank you,

Resolved! Phone showing no service

I ordered a new SIM card and it is a monthly contract but my phone is saying no service and I cannot place any calls, text messages or use mobile data and I am not receiving calls or text messages

Resolved! Lost sim

I have lost my sim and urgently need a new SIM

How do I get a paper bill sent to me?

I need a paper bill as proof of address.. How do I get one!?

Resolved! Help

Hi, I need to cancel my pay monthly immediately please. It is very unclear how to do this on the website so help would be much appreciated.

Billing dates

Why is my next billing in 28 days i got my sim today and the date is 7 september and it says next bill in 5 October how can i change it to 7 October so its 30 days instead of 28

late payment of my bill

I have an overdue bill payment, that I have not yet been able to pay due to the fact that I have not been able to work due to a positive covid test. My phone has now been cut off because of this. I fully intend on paying my bill in full on Friday 15/...

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