Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone showing no service

I ordered a new SIM card and it is a monthly contract but my phone is saying no service and I cannot place any calls, text messages or use mobile data and I am not receiving calls or text messages

Resolved! Lost sim

I have lost my sim and urgently need a new SIM

How do I get a paper bill sent to me?

I need a paper bill as proof of address.. How do I get one!?

Resolved! Help

Hi, I need to cancel my pay monthly immediately please. It is very unclear how to do this on the website so help would be much appreciated.

Billing dates

Why is my next billing in 28 days i got my sim today and the date is 7 september and it says next bill in 5 October how can i change it to 7 October so its 30 days instead of 28

late payment of my bill

I have an overdue bill payment, that I have not yet been able to pay due to the fact that I have not been able to work due to a positive covid test. My phone has now been cut off because of this. I fully intend on paying my bill in full on Friday 15/...

Resolved! Scam or Real?

Received a call from +44 161 524 7867 , Indian sounding accent, saying from O2, asking for amount of my last Bill, to offer discount. I thought O2 should know the amount of my last bill and hung up. The caller rang straight back, I didn't pick up. Th...

old virgin media sim has been transferred to 02 without consent now unwanted contract

elderly relative was under virgin media with ultimate oomph bundle then came out of contract. new contract was negotiated including a new 02 sim at £25 per month. as well charging for the new 02 sim it turns out the old virgin media sim has been tran...

New order

Hi, I've just had an email saying thanks for your order, when I've checked the order it says I've ordered a new Sim, I haven't?

Bill enquiry

Hello, I'm enquiring as to why my tariff is now £26.08 instead of £18.00.

O2

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