Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost new sim card

Hi, i have recently upgraded from a s6 to an s8. I have lost my new sim. My new sims number was xxxx. I am using my old sim card in my s8. Does anyone know what i should do or how to replace my new sim card? Thanks

Resolved! Don't try to fix what ain't broken

Had been with them for 8 years.2 contracts Approx £50 a month.I had been due an upgrade and my son was starting to run out of data every month.So I visited the o2 shop in Ashington Northumberland. My intention was to give my iphone 5s to my son and i...

4g Calling coverage removed

Any one know why 4G calling coverage was removed from South Wales and on the coverage map its gone as well since it was last updated at postcode NP15 2DB the coverage checker would have shown full 4g calling signal but its now gone has there been iss...

Resolved! "Network busy"

HiI keep getting "network busy" when I try and make calls, and incoming calls go straight to voice. Mobile network and texts are all fine, just calls.I've restarted several times, taken SIM out, soft reset, but nothing has changed.Has anyone seen thi...

Resolved! pay monthly

Hi, i am enquiring regarding my phone contract. My bill has been taken out of my bank and put back in on different occasions resulting in my phone now being cut off i am willing to pay on the 31st Janurary but can i get my services restored until the...

Resolved! Mast issues ; ongoing fault

I'm having an ongoing fault with o2 in that the mast is down!I first reported this issue on the 5th October.Since then, I've had further updates on ; 12th October18th October25th October1st November14th November28th November12th December10th January ...

Resolved! Swapping Numbers Between Contracts?

I have a Pay Monthly contract and a Business contract and wish to swap the numbers associated with each account. I still want both to run, I'm not looking to close any accounts, but will O2 let me do this, and if not, is there any kind of workaround ...

Resolved! Unexpected charge

hi, I got charged £4.88 for using a service number but have not requested any service. does anyone recognise the 118505 number. is it O2 and is it possible that it could have been activated accidentally. I am new to the world of Android phones and mi...

Resolved! How do I change my name on my account?

I changed my name legally last year, sent in the details to get my name changed on my O2 account [edit: it's a personal account, not a business account], but apparently they sent me an email telling me it didn't work because my scan files were too la...

Resolved! Cancelling contract after getting Pack Code

Hi there. I called Customer Service today to cancel my contract with O2. I’ve had an year contract this month. I told I want to keep my number and I got the Pack code through a text message. I was told the contract will end as soon as I use the Pack ...

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